Elevate your career with MCI as a Call Center Customer Service Agent, specializing in inbound and outbound interactions. This role fosters customer satisfaction through problem-solving and effective communication.

MCI is expanding its operations and seeking driven Call Center Agents to manage diverse customer inquiries. As part of a team dedicated to excellence, you will assist customers by handling queries, making sales calls, and promoting products. Your role is crucial in enhancing customer experience and driving up-sell opportunities with top brands.

Key Responsibilities:



• Handle inbound and outbound customer contacts professionally • Ensure first contact resolution through effective problem-solving • Accurately document customer interactions and claims • Lead discussions to identify best solutions for customers • Maintain confidentiality and comply with policy requirements

Requirements: • Must be at least 18 years old • High school diploma or equivalent required • Excellent communication and organizational skills • Basic Microsoft Office knowledge needed • Robust customer service orientation

Utilize your communication, problem-solving, and customer service skills to thrive with MCI.

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📌 MCI Call Center Customer Service Agent (Sydney)
🏢 The Sydney Call Centre
📍 Sydney