Lead customer service operations remotely with Cencora as a Team Lead. Drive improvements, manage escalations, and shape service playbooks in a fulfilling role focused on health outcomes.

Cencora is seeking a Customer Service Team Lead to oversee patient and provider support operations. In this remote position, you will align cross-functional partners and implement operational requirements for effective service delivery. You will also analyze case trends and recommend improvements to enhance workflows and ensure service excellence.

Key Responsibilities:



• Lead conversion of commercial terms into operational requirements • Align partners on intake and resolution workflows • Analyze case trends to inform operational improvements • Shape service playbooks and update knowledge articles • Manage complex escalations and ensure audit-ready records

Requirements: • 3+ years of experience in customer service operations • High School Diploma or equivalent required • Associate's degree preferred in logistics or related field • Relevant certifications in supply chain or logistics preferred • Bilingualism is an asset

Make a meaningful impact in customer service at Cencora while improving lives through health-focused operations.

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📌 Remote Customer Service Team Lead at Cencora (Edmonton)
🏢 AmerisourceBergen
📍 Edmonton