The Administrative Assistant / Receptionist plays a critical role in ensuring the smooth day‑to‑day operation of the office by providing reception coverage, managing administrative tasks, and supporting multiple departments across the organization.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

Duties & Responsibilities

Duties and responsibilities will include but are not limited to the following tasks listed below:

- Serve as the primary receptionist, answering and directing incoming phone calls in a professional manner, taking messages, and responding to general inquiries.
- Greet and assist clients, visitors, and vendors at the front desk, ensuring a positive first impression.
- Manage incoming and outgoing mail, courier deliveries, and general office correspondence.
- Provide general administrative support to multiple departments, including Underwriting, Claims, Accounting, and Management as required.
- Organize, update, and maintain electronic and files in accordance with company processes and procedures.
- Prepare basic correspondence, letters, memos, and administrative documentation.




- Assist with data entry, document processing, and record management.
- Support the processing of new home warranty registrations and other administrative workflows as required.
- Prepare meeting materials, coordinate meeting logistics, and take meeting minutes when requested.
- Monitor and maintain front office supplies and assist with general office organization.
- Demonstrate a high level of professionalism, discretion, and confidentiality when handling sensitive information.

Qualifications : Education, Knowledge & Experience

- 2-3 years of administrative or office experience.
- 2-3 years of data entry experience.
- Previous experience in a reception or front‑desk role is strongly preferred.
- Proficient in Microsoft Office, particularly Word and Excel.
- Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset.

Skills

- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple tasks and remain professional in a rapid‑paced environment.
- Strong organizational and time‑management skills.
- Collaborative and dependable team player.
- Ability to exercise sound judgment and professionalism.
- Demonstrates professional etiquette, discretion, and conduct at all times.

Compensation

- Company Benefits program

What We Offer

- Competitive salary and benefits programs.
- Professional development training/courses.
- A great collaborative work environment.
- On-site gym
- Yoga/meditation room
- We are firm believers in the health and wellness of our staff and provide on-site resources and services to encourage and support this.

📌 Office Administrator / Receptionist (Surrey)
🏢 WMB Human Resources
📍 Surrey