Job Title :Receptionist - 2510 Bensfort Rd. Location

Reports to :Manager, Finance & Administration

Supervises :None

Work Week :Full time, 37.5 hour work week. Rotating Saturday schedule

Overtime :Any time accumulated is compensated through lieu time

Job Summary : The Receptionist is first point of contact for the public, both in person and by phone. Quick, compassionate handling of all family inquires, including referrals to appropriate staff is critical.

The Receptionist provides office administrative support including communications, filing and record keeping.

- Major Tasks :_
- Answer telephone and direct enquiries to appropriate staff in a quick and compassionate manner at all times, with accuracy.
- Provide appropriate information for funeral directors, cemetery staff, others in the death care industry and then public, as required, including assisting in mapping and genealogy requests.
- Update cemetery records and files; prepare work orders for the grounds staff.
- Provides interment rights information for burials.
- Coordinating large mailings ex. Flower letter mailings, surveys, invitations to events
- Keep appointment book up to date with services/appointments.
- Orders office supplies as required.
- Process credit card and cash payments for the finance dept. in accordance with company policies and procedures.
- Prepare monthly reports for the Manager of Cemetery and Manager of Funeral Services.
- Maintain communications with industry partners
- Assist leadership team in compiling statistical information as required
- Any other assigned duties
- Experience Required :_




- College Diploma related to office procedures or equivalent or equivalent workplace experience

Skills and Abilities :

- Time management skills to be able to prioritize activities, especially when there is a high volume of tasks
- Proficient in MS Office, Word, Excel and standard office processes and equipment
- Attention to detail to ensure that data entry and memos are free of any errors
- Excellent customer experience & communication skills, both written and verbal
- Positive attitude for greeting customers and clients in a friendly, warm and compassionate manner upon arrival to the office or through the phone
- Communication skills to be able to communicate with internal team members or clients and understand their needs
- Strong organizational skills in a quickly changing work setting
- Flexibility to be able to move between activities and duties quickly if priorities change

Job Types : Permanent, Full-time

Salary : From $40,000.00 per year

Benefits :

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- PETERBOROUGH, ON: reliably commute or plan to relocate before starting work (required)

Education :

- DCS / DEC (required)

Experience :

- Clerical or receptionist: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: One location

📌 Receptionist (Full-time) (Peterborough)
🏢 Highland Park Funeral Centre
📍 Peterborough