Return to Health Community Services Coordinator

General Accountability : The contracted Community Services Coordinator is responsible for overseeing and maintaining a comprehensive volunteer program to support the needs of persons within the Seniors Serving Seniors (SSS) Return to Health Program. This position is primarily responsible for receipt of referrals, insuring we have consents on file, communication with referral agents (health professionals/clients who self-refer/Senior Link volunteers), review of client criteria for eligibility, approve or defer referrals, communication with RTH Volunteer Contractor regarding recent intakes.

Organization Relationships :

- Reports to the Executive Director.
- Communicate issues of concern regarding policy, personnel, programs etc. to the Executive Director.
- Work cooperatively with RTH Volunteer Coordinator and volunteers to facilitate a positive work environment and the success of the RTH program.
- Seek input from RTH Committee

Administrative Responsibilities :

- Maintain a record of each client including, name, address, and nature of referral and their consent to participate in our program.
- Provide oversight for RTH clients. This includes intake, referral approval, support, evaluation, and discharge.
- Establish and maintain a database of volunteer/client relationships in collaboration with the Volunteer Coordinator.
- Complete and maintain related records and documents such as statistics, program reports, and client files.
- Ensure clients' records are stored with respect to privacy and confidentiality in accordance with FOIPPA. Client records must be kept for 7 years at a SSS designated location.
- Awareness of policy for Public Health Community-Wide Emergency Response (pandemics) See Appendix 5.




- Prepare RTH client activity report for the Executive Director monthly which includes but is not limited to: number of referrals and a success story for the monthly board meetings.
- Provide monthly expense sheet with RTH program telephone bill to Executive Director for expenses incurred.
- Order necessary supplies for the program.

Qualifications :

- Ability to assist the Volunteer Coordinator to administer the RTH training program aimed at supporting clients through volunteer activities.
- Knowledge of senior's issues and experience in working with seniors (hospital or community).
- Medical background definitely an asset (terminology and needs required)

Client Support :

- Respond with confirmation (enrolled or denied) 24 hours of receiving request during business hours or as otherwise agreed on a per client basis.
- Connect with client within 24 hours of enrollment or as otherwise agreed on a per client basis.
- Interview/assess clients to determine suitability for the program and assess the client’s needs, offers information about RTH and other community resources and assist the client to make referrals to appropriate resources.
- Assess each client’s residence regarding client and volunteer safety and risk issues.
- Connect client with Volunteer Coordinator for volunteer matching.
- Collaborate with the client, hospital staff, physicians, assigned volunteer, family caregivers,



and community resources to meet the identified needs throughout the service term for each client.
- With the client's permission and consent on file, make referrals to the appropriate source to encourage and facilitate participation in community activities to reduce isolation.
- After the three-month agreed upon time, connect with the client/volunteer to create discharge papers for the client.
- Provide ongoing support to the client via the volunteer as needed. If no longer deemed appropriate before the end of the term of service, refer the client back to pre-identified Island Health case managers or programs.

Program Support :

- Promote awareness of the RTH program within the hospitals, (Royal Jubilee, Victoria General and Saanich Peninsula).
- Health Unit offices covering Victoria, Esquimalt/Westshore, Oak Bay, Saanich and Peninsula.
- Develop affiliations and relationships with other community groups, such as James Bay Community Project, and Direct Volunteer Service Agencies
- Consult collaboratively with Volunteer Coordinator to conduct the annual review of the RTH training program and make appropriate changes if needed.

Volunteer Support :

- Participate in recognizing volunteer activities and contributions with Executive Director and Volunteer Coordinator.
- Consult collaboratively with Volunteer Coordinator to establish and support Volunteer-Client relationships.
- Consult collaboratively with Volunteer Coordinator to conduct the annual review (including surveys) of the established training program and make appropriate changes if needed.
- Work with Volunteer Manager and other staff to coordinate services and share information to improve program delivery.
- In collaboration with the Volunteer Coordinator, administer an annual survey to measure cli

📌 Program Coordinator - Return to Health Program (Victoria)
🏢 Seniors Serving Seniors
📍 Victoria