Work Location : North Bay, Ontario, Canada

Hours : 15

Line of Business : Personal & Commercial Banking

Pay Details : $23.37 - $31.20 CAD

Job Details :

- The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants.
- We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes.
- Work volumes are received directly from your associated MMS during scheduled hours.
- The MMS Assistant position is primarily remote, working from your home office or a specific TD location.
- Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants.

KEY ACCOUNTABILITIES : CUSTOMER

- Maximize support in relation to credit administration
- Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
- Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
- Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification

SHAREHOLDER

- Ensure all supporting documentation is received and validated, according to internal processes and/or business/industry regulation, to provide complete and accurate information for credit requests
- Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
- Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
- Partner with administrative support groups to facilitate the end-to-end credit decision process
- Support the achievement of business objectives by supporting sales goals




- Contribute to business objectives for Operational Excellence and support process improvement opportunities
- Escalate non-standard or high-risk transactions / activities as necessary
- Be knowledgeable of and comply with Bank Code of Conduct
- Be knowledgeable to full mortgage suite of products and services

EMPLOYEE / TEAM

- Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Actively participate in the performance management process in support of own personal and career development objectives, including coaching sessions
- Participate in team meetings, employee surveys, action planning, and training sessions
- Contribute to the success of the team by willingly assisting others in the completion of assigned duties
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact




- Requires a broad knowledge regarding basic product suite of business supported
- Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Reports to a Manager or above
- Minimum 1 year working in a client facing and/or administrative role
- Have mortgage/credit lending experience
- Have superior computer / technology skills
- Have superior proficiency with MS Office suite, including Word, Excel and PowerPoint
- Be highly organized and a self-starter, able to work independently and multi-tasking in a fast-paced, competitive market
- Demonstrate excellent time-management skills, and be able to meet/exceed timelines and SLA expectations from a customer as well as business-partner perspective
- Demonstrate high-level accuracy and attention to detail
- Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills
- Be willing to work variable hours, including evenings and weekends

#LI-MMS

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📌 Mobile Mortgage Specialist Assistant (North Bay)
🏢 TD Bank
📍 North Bay