Join Haivision as a Customer Success Engineer focused on broadcasting solutions. Leverage your technical skills to deliver exceptional customer post-sale experiences and support their operations.

In this role, you will manage customer systems from onboarding to daily support, ensuring they gain maximum value from Haivision's products. Non-standard working hours, including evenings and travel, are essential for this position. You will also diagnose issues and provide timely resolutions for critical operational needs.

Key Responsibilities: • Lead the commissioning of broadcast video solutions • Diagnose network and streaming issues for clients • Train partners and end users on system use • Collaborate with teams to ensure customer satisfaction • Provide feedback for product improvements

Requirements: • At least 3 years in technical support roles • Solid knowledge of video streaming and related technologies • Experience with Linux and networking tools • Solid communication skills and customer service orientation • Ability to work flexible hours including on-call rotations

Support customers with expert guidance and technical knowledge as part of Haivision's dedicated team.

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📌 Customer Success Engineer for Broadcast Solutions (Montreal)
🏢 Haivision
📍 Montreal