Account Manager - Sundial Healthcare

Location : On-site Calgary

Type : Full-Time

About Sundial Healthcare

Sundial Healthcare is a rapidly growing nursing staffing agency specializing in highly skilled nurses working in remote and high-acuity environments. We partner with healthcare facilities that require exceptional clinical expertise—and we match them with nurses who are not only qualified, but supported.

What sets us apart is simple: we take care of our nurses first.

Our culture is built on trust, advocacy, and long-term relationships. We focus on prioritizing the well-being, safety, and success of every nurse we place.

The Role

We are looking for an Account Manager who understands that this is not just a logistics role—it is a relationship-driven, people-first position.

The Account Manager is responsible for the day-to-day management, support and retention for nursing staff at Sundial Healthcare. You will be responsible for managing client accounts while acting as a key point of contact and advocate for our nursing staff. The right person will balance operational excellence with genuine care, ensuring that both clients and nurses feel supported, respected, and prioritized.

This role requires someone who is organized, responsive, emotionally intelligent, and deeply aligned with our values.

Primary Responsibilities Nurse Support and Relationship Management

- Act as the main contact for active and onboarding nurses
- Building solid, trust-based relationships with nurses to support retention and long-term engagement
- Monitoring active assignments to ensure nurses feel supported, safe, and set up for success in their environments
- Responding to urgent staffing or nurse-related concerns with calm, solution-focused decision-making
- Maintaining accurate and up-to-date records, schedules,



and communication logs across all accounts
- Conducting regular check-ins with both clients and nurses to ensure satisfaction, performance, and continuity
- Identifying opportunities to improve processes, workflows, and overall client/nurse experience
- Supporting retention initiatives by recognizing and responding to nurse needs, feedback, and concerns
- Contributing to a culture of accountability, responsiveness, and high performance within the team
- Protecting the reputation of both Sundial and our nurses through thoughtful communication and decision-making

Deployment and Staff Coordination

- Coordinating staffing needs and ensuring timely, accurate, and successful placements
- Supporting onboarding processes to ensure nurses are prepared, informed, and confident prior to deployment
- Work collaboratively with administration and staff to coordinate travel plans for deployments
- Assist with last-minute changes and assignment pick-up
- Accurately track current and future deployments to support nurses with availability management and practical assignments coordination

Performance Monitoring, Advocacy and Issue Resolution

- Acting as a primary support and advocate for assigned nurses throughout their assignments
- Proactively identifying and addressing potential issues (clinical, logístical, interpersonal) before they escalate
- Acting as a liaison between clients and nurses when challenges arise,



ensuring respectful and effective resolution
- Escalate performance concerns when needed
- Maintain accurate documentation for performance and HR matters

Onboarding and Training

- Supporting onboarding processes to ensure nurses are prepared, informed, and confident prior to deployment
- Coordinate with internal clinical educators for orientation needs and clinical support
- Ensure nurses understand policies, expectations and workflows

Compliance and Professional Standards

- Promote professionalism and ethical conduct
- Upholding and reinforcing Sundial’s standards around safety, professionalism, confidentiality and ethical practice
- Taking ownership of outcomes, ensuring follow-through on commitments to both clients and staff

Qualifications

Required

- Experience in healthcare management, administration or nurse supervision
- Strong relationship-building and communication skills
- High level of organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Emotional intelligence and the ability to navigate sensitive situations with empathy and professionalism
- Highly organized and dependable
- A proactive, solutions-focused mindset
- Alignment with a people-first, nurse-first philosophy

Preferred :

- Experience in nursing or healthcare staffing
- HR or experiencing managing teams
- Knowledge of healthcare compliance and employment standards

We are willing to train the right person who demonstrates the right mindset, values, and potential.

Skills and Attributes

- Naturally advocate for others, especially in high-pressure environments
- Care deeply about finding the right solution, rather than prioritizing easy so

📌 Account Manager - Healthcare Staffing (Calgary)
🏢 Sundial Healthcare
📍 Calgary