Title : Office Administrative Assistant Reports To : Office Manager Location : Thunder Bay - 26 Haniak Road

Job Description Summary

- GFL Environmental Services in Thunder Bay is seeking a dedicated Office Administrative Assistant to thrive in our quick-paced and ever-changing environment. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service
- issues, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.

Key Responsibilities :

- Manage high-volume phone inquiries, providing direct assistance to customers and vendors or

escalating complex queries to management as needed.- Maintain accurate records within the Operation Management System (OMS), including

onboarding new customers and facilitating credit checks.- Coordinate customer account setups and schedule updates.

- Audit accounts for discrepancies and performs necessary adjustments to ensure data integrity.
- Act as a primary liaison between the company and customers to resolve routine issues and

improve service quality.- Oversee documentation and assist customers with required paperwork, including the collection

and processing of feedback forms.- Investigate and assist with resolving billing discrepancies to ensure financial accuracy while





providing dedicated administrative support to site management.- Monitor inventory and execute the ordering of office and maintenance supplies.

- Track compliance by assisting management with the monitoring of annual driver training

requirements.- Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.

- Manage document control workflows, including photocopying, collating, mailing, and

digital/physical filing,- Work with Accounts Receivable department processing high volumes of credit card payments

- Execute time-sensitive administrative tasks under pressure while maintaining high service

standards.

Knowledge, Skills & Key Competencies :

- Experience: 2-4 years of combined customer service experience in a call center or

professional office setting.- Education: A University degree or College diploma in Environmental Science Technology or a

related discipline is considered a strong asset.- Technical Savvy: Exceptional computer competence with a working knowledge of Google

Workspace (and a willingness to train on industry-specific systems).- Communication: Excellent oral and written English skills, paired with strong interpersonal

abilities to foster positive relationships with vendors and clients.- Mindset: A desire to learn the nuances of our business and the adaptability to handle evolving

priorities with ease.-

- individuals. We thank you for your interest. Only those selected for an interview will be contacted.

We thank you for your interest. Only those selected for an interview will be contacted.

📌 Office Administrative Assistant (Rosslyn)
🏢 GFL Environmental
📍 Rosslyn