Elevate your technical support career with Freshly Commerce as a remote Technical Support Specialist. Engage with brands like Sennheiser and YAMAHA while troubleshooting technical issues and providing support to over 20,000 global businesses. As a valued team member, you'll enjoy significant ownership of your tasks and report directly to the founders at Freshly Commerce. This role is ideal for someone with a strong background in customer-facing positions, familiar with technical issues like HTML, CSS, and REST APIs. You'll sharpen your problem-solving skills while directly impacting merchants' experiences, growing within our supportive culture that embraces resourcefulness, ownership, and effective communication. Key Responsibilities:

- Provide technical support via email and video recordings
- Troubleshoot and resolve merchant issues effectively




- Document learnings and share solutions with the team
- Identify patterns and feedback for product improvement
- Prioritize effectively while managing multiple requests

Requirements:

- Previous experience in technical support at a SaaS company
- Familiarity with HelpScout or ticketing systems
- Knowledge of front-end development and debugging tools
- Experience reading API documentation for troubleshooting
- Strong written communication skills for client interactions

Become a key player in enhancing merchant experiences while developing your career in a dynamic, fully remote setting. #J-18808-Ljbffr

📌 Technical Support Specialist at Freshly Commerce (Montreal)
🏢 Jobspage
📍 Montreal