Lead transformative changes in vendor risk management at Manulife as the Manager of Travel Claims Vendor Risk & Oversight. Oversee a team of claims professionals while driving efficiency and decision quality. In this pivotal role at Manulife, you will manage the Travel Claims Risk Management Team, ensuring effective oversight of high-value claims. You will guide your eight-member team through complex decision-making processes and engage with third-party administrators to uphold rigorous standards. Your focus will be on transformation through automation, using data to shape operations while supporting staff during changes. Key Responsibilities:

- Lead high-value travel claims reviews and decision-making
- Collaborate with Audit for improvements in processes




- Utilize data for operational insights and reporting
- Oversee transformation projects involving AI and automation
- Manage vendor relationships and control oversight

Requirements:

- Five+ years leading claims or audit teams
- strong grounding in travel claims and case management
- Proven use of data analytics tools
- Experience with vendor relationship management
- Solid communication skills for senior leadership engagement

Enhance decision processes and team effectiveness while navigating significant changes at Manulife. #J-18808-Ljbffr

📌 Manager of Travel Claims Risk Oversight (Montreal)
🏢 Manulife
📍 Montreal