- Inspire, motivate and encourage teamwork
- Provide leadership, focus and direction for sales staff
- Create a positive work setting through coaching, mentoring, and ensuring all policies are followed
- Ensure best practices are being applied and successful metrics are achieved
- Recruit, interview and train new hires
- Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures
- Plan and lead staff meetings

Operations

- Delegate tasks to sales staff and ensure completion by following up regularly
- Supervise accuracy of time sheets, making adjustments where necessary
- Supervise physical inventory, cycle counts and receiving purchase orders
- Oversee customer service issues, offering advice and options to keep the customer happy
- Maintain store appearance and product presentation to company's standards
- Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved
- Guide team and implement sales strategies
- Share extensive knowledge of collections with clients as well as staff
- Provide support to store management and associates during peak periods or when scheduling conflicts arise.




- Sell merchandise alongside sales staff and provide in-home design services for clientele
- Shop competition and keep up to date on competitive issues
- Utilize company reports to react to trends and drive business
- Responsible for analyzing sales data and composing a weekly recap on sales performance

Requirements

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.

- Sales experience with luxury brands, preferred
- Background in home furnishings sales, preferred
- Strong problem-solving, leadership and multitasking abilities
- The ability to work under pressure and handle challenging situations
- Excellent customer service, organizational, public speaking, and written/verbal communication skills
- Well groomed, customer friendly, energetic, and highly organized
- Proficiency with spreadsheet, word processing, email and internet software

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📌 General Manager - Luxury (Ottawa)
🏢 JRoss Recruiters
📍 Ottawa