Drive customer success with DMI as a Bilingual Customer Success Manager, fluent in French/Canadian. Manage enterprise accounts remotely, ensuring client satisfaction and retention. DMI is seeking a Bilingual Customer Success Manager to oversee a tiered portfolio of enterprise accounts. With over 5 years in customer success, you will be responsible for account health management, renewal ownership, and expansion strategies. You will interact with executive stakeholders to maintain relationships and drive measurable results. Key Responsibilities:
- Own and manage a portfolio of enterprise accounts
- Run monthly account health assessments and escalation plans
- Lead structured Quarterly Business Reviews for clients
- Ensure seamless renewal processes and risk mitigation
- Channel customer feedback into product and service improvements
Requirements:
- Fluent in French/Canadian and English
- 5+ years in customer success or account management
- Experience in managed services or IT sectors
- Proven record of enterprise account renewals with measurable results
- Ability to engage executive stakeholders in strategic discussions
Excel in maintaining account relations and driving expansion at DMI, enhancing client value continuously. #J-18808-Ljbffr