The Salvation Army in Canada seeks an ITSM Analyst to ensure effective ITIL-aligned service management. You will focus on incident and change handling, drive continuous improvement, and coordinate with IT teams to deliver reliable services that support ministry operations.
Applicants should have a university degree in computer/tech, ITIL certification, and 5+ years in ITSM with ServiceNow, plus solid communication and stakeholder management skills.
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📌 ITSM Analyst: Incident & Change Management Expert (Toronto)
🏢 The Salvation Army
📍 Toronto
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