Senior Business Analyst, Claims Automation

- Assigned Recruiter(s) Madhumitha Mulakaluri
- Job Opening ID 11725
- City Montreal
- Country Canada
- Number of Positions 1
- Work Experience 10+ Years

Job Description

Mandate Overview:

- The client is seeking a senior business analyst capable ofoperating autonomously within a multi-year program of approximately $12M over 3years in individual insurance, already underway. The setting is agile,matrixed, multi-team, and evolving: stakeholders are not always identified, andthe individual must progressively structure a complex need without being toldhow to proceed.

- The client's top requirement is business understanding: theindividual must be able to explain what they document (impacts by businessarea, rationale behind a business rule), challenge the responses receivedrather than simply recording them, and escalate as soon as an issue blockstheir progress.

- The role is distinct from the PO, who retains scopedecisions at the story level, and the PM, who retains them at the featurelevel: the BA contributes to the backlog at both levels without owning thedecisions. A background in individual insurance (life, health, disability,annuities) accelerates onboarding, and knowledge of claims remains an asset,fully met in individual insurance (disability, death, critical illness) andpartially met in property and casualty insurance.

- The manager herself comes from a business analysisbackground and evaluates analytical depth during interviews: each candidatemust be able to demonstrate at least one initiative carried through tocompletion.

- Ideal candidate: a senior business analyst with formal BAmandates, including at least one multi-team program in an agile environment,capable of describing a recent initiative in detail: impacts identified,questions asked to determine those impacts, issues escalated, and deliverablescompleted through approval. Experience in individual insurance or claimsaccelerates onboarding but is not a disqualifying factor.





Requirements

Required:

- Formal Senior BA role, with documented BA deliverables

- Quickly understand a complex business need, structure it,and progressively deepen the analysis

- Produce just enough analysis, at the right time, to supportfrequent and incremental delivery

- Analyze and document requirements, features, business rules,and acceptance criteria

- Identify impacts on business processes and stakeholders

- Contribute to backlog refinement with the PO and PM, at bothlevels (features and stories)

- Ability to work autonomously in agile, product, matrixed,and ambiguous environments

- Experience on large-scale multi-team programs or projects

- Contribute to test scenarios and UAT

Preferred:

- Industry background in individual or personal insurance(life, health, disability, annuities)

- Ability to quickly learn a domain and build credibility withstakeholders

Asset:

- Knowledge of claims, ideally in individual insurance(disability, death, critical illness)

- Profilewhose insurance experience is limited to property and casualty insurance (auto,home), without exposure to individual or life insurance.

- Profilewith years since a first IT role, where the initial years were in businesssupport, coordination, or functional expert roles, without formally documentedBA assignments.

- Profilewhose analysis experience has been performed as a PO or PM, withoutfull-fledged business analyst assignments.

- Profilelimited to targeted projects (migration, isolated implementation), withoutexposure to a large multi-team program.

- Profilewithout documented practice in writing user stories and managing a backlog inan agile context (features, stories, acceptance criteria).

- Profilewhose analysis is limited to gathering and recording information (templates,reports), without demonstrated responsibility for impact analysis.

- Profileshowing BA deliverables without an example of a project carried through tocompletion or approval.

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📌 11725 (Montreal)
🏢 Maarut
📍 Montreal