Elevate customer engagement as a Community and Customer Feedback Operations Specialist at NearSource, a leading software consulting firm. This remote role emphasizes community management and actionable customer insights to impact product strategies. NearSource seeks a skilled professional to enhance customer engagement and manage feedback operations for a Fortune 500 client. This position requires at least four years of experience in roles such as community management or customer success. You’ll work cross-functionally to capture customer insights and guide user experience strategies based on real feedback. Key Responsibilities:

- Manage the Ideas Forum to facilitate customer input
- Ensure productive triaging of customer feedback submissions
- Engage customers to collect necessary feedback details




- Oversee the Customer Council program and meetings
- Synthesize feedback into actionable product recommendations

Requirements:

- 4+ years in customer success or community management
- Excellent communication and stakeholder management skills
- Experience with CRM platforms for customer engagement
- Strong analytical and problem-solving capabilities
- Attention to detail in managing feedback processes

Become a pivotal link between customers and product teams at NearSource, driving impactful changes through customer insights. #J-18808-Ljbffr

📌 Remote Community Feedback Specialist at NearSource (Montreal)
🏢 NEARSOURCE TECHNOLOGIES
📍 Montreal