Lead operational success as a Senior Technical Account Manager (L6) at affirm. This remote role focuses on managing strategic alliances while ensuring seamless integrations and technical efficiency. In this critical position, you will steer the operational management of technical accounts within affirm's strategic alliances. Expect to monitor integrations, troubleshoot issues, and deliver against SLAs while progressively taking on more complex initiatives. As a Senior TAM, your collaboration with Product, Engineering, and Customer Success teams will be vital in driving key technical projects and mentoring junior team members. Key Responsibilities:
- Own operational health of strategic alliance technical accounts
- Monitor alerting, troubleshooting, and field technical inquiries
- Perform root-cause analysis and escalate issues as needed
- Drive technical initiatives and integration optimizations
- Design custom integration solutions for diverse merchant needs
Requirements:
- Minimum six years in a technical, external-facing role
- Expertise in API integrations and code fluency
- Solid troubleshooting skills using logs and analysis tools
- Ability to manage relationships with technical decision-makers
- Proven experience mentoring and leading technical teams
Bring your technical expertise and operational leadership to affirm's remote team, enhancing the success of strategic alliances. #J-18808-Ljbffr