Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic environment. Bring your expertise in ITIL and observability to enhance platform reliability. The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess robust analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends. Key Responsibilities:

- Serve as Incident Commander during major incidents
- Own incident communications to stakeholders
- Lead blameless Post-Incident Reviews




- Analyze incident trends and create Problem tickets
- Enforce incident management framework and standards

Requirements:

- 6+ years in incident management or technical operations
- Strong ITIL foundation and observability stack experience
- Excellent verbal and written communication skills
- Experience with incident tooling like Datadog and JIRA
- Competence in SLA/SLO-driven operations

Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions. #J-18808-Ljbffr

📌 Technical Service Operations Lead at Xsolla (Montreal)
🏢 Xsolla
📍 Montreal