Or just checking the market? Lightspeed is looking for a Manager, Outbound Sales to join our growing North American team. The Manager, Outbound Sales will manage a team supporting the West Coast Territory. In this role, you will own a defined segment of outbound sales, leading a team of Account Executives and driving new customer acquisition across a targeted account base. Lead and manage a team of Account Executives responsible for the full sales cycle within a defined segment of North American accounts

Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets — taking full accountability from top-of-funnel through close

Manage overall pipeline health and drive consistent execution against activity, conversion, and revenue KPIs

Collaborate with SDR leadership to ensure a smooth, high-quality lead-to-deal handover process

Hire, coach, and develop a high-performing team of Account Executives

Drive ongoing skill development through rolling coaching, call reviews, pipeline inspection, and structured feedback loops

Identify individual performance gaps and implement targeted development plans to increase team output and rep tenure

Refine and optimize current sales processes, including all tools used to connect, demo, and close new customers

Work cross-functionally with Sales Ops, Marketing, Enablement, and Product to remove roadblocks, improve tooling, and streamline workflows

Analyze sales forecasts, call volume, and pipeline health across the team and at the individual rep level

Create new strategies to grow revenue streams and expand the team’s addressable market

Ensure clear communication and handoff processes across the broader sales organization

Your team consistently meets or exceeds Net New MRR targets

Forecast accuracy is tight — projected scenarios reflect reality

Cross-functional partners consider you a go-to for process improvement and execution clarity





Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment

Demonstrated ability to own a segment or territory from pipeline generation through close — with a strong sense of personal accountability for outcomes

Proven ability to onboard, coach, and develop sales reps at multiple stages — recent hire, developing, and high performer

Proficiency with Salesforce, Outreach, or comparable sales engagement platforms

Tech-savvy, with the ability to help team members who are less so

Entrepreneurial and agile mindset with a bias toward action and comfort with ambiguity

Experience with Retail or Hospitality point-of-sale systems is an asset

Proficiency in English

A flexible work environment that empowers you to do your best work

A culture that celebrates performance

Flexible paid time off and remote work policies

Equity options, because this is your company too

Contributions to your pension plan. Training opportunities to grow your skills and career

Time off to volunteer and give back to your community

Interest groups, employee led networks, social committees to sponsored sports teams

Computer purchase program to get your personal Macbook

Enhanced parental leave to support growing families

We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed,



we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. 150,000 TO $170,000 CAD . Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.

Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Account Manager - Outside Sales Representative (Vancouver)
🏢 Lightspeed Commerce
📍 Vancouver