Delivery and Operations Manager

Scope: Agency-wide operations, delivery management, and operational systems

The Delivery and Operations Manager is responsible for ensuring that Macro’s client delivery function, operational systems, and internal processes operate efficiently, consistently, and at scale.

It oversees delivery quality across all client accounts while building the operational infrastructure that allows the professional services firm to scale sustainably and grow its set of AI-enabled services.

The position combines operational leadership with hands‑on management of project workflows, systems, and cross‑functional coordination. The successful candidate will ensure that projects are delivered efficiently, teams are aligned, processes are optimized, and leadership has clear visibility into operational performance.

Experience may come from client operations, delivery leadership, program management, product operations, support operations, technology, or another high‑volume, client‑focused environment.

Ensure high-quality, consistent delivery across client accounts and projects.

Oversee project planning, timelines, scope, priorities, and delivery standards.

Identify delivery risks, resource gaps, and bottlenecks early and help teams resolve them.

Partner with Account Management, Sales, and client‑facing teams to keep delivery aligned with client expectations.

Operations & Process Improvement

Build and improve practical processes that make delivery more efficient, consistent, and scalable.

Use tools, frameworks, AI, and automation to improve collaboration, efficiency, accountability, and visibility.

Capacity & Resource Planning

Own the agency capacity planning process and support effective resource allocation across projects.





Balance priorities across Delivery, Sales, and Operations and ensure new work can be delivered effectively.

Support smooth onboarding of new team members, clients, and projects.

Oversee project performance, costs, resource utilization, revenue, and invoicing.

Develop clear dashboards and reporting for leadership, including key KPIs such as capacity, utilization, project health, and operational efficiency.

Turn operational data into practical insights and recommendations for decision‑making.

Test, validate, and implement AI‑enabled solutions that create measurable value.

Capture institutional knowledge to support onboarding, consistency, and long‑term organizational maturity.

Help teams understand not only what the process is, but why it matters.

Serve as a bridge between Leadership, Delivery, Sales, Finance, and HR.

Support leadership with organizational planning, business improvements, and scaling initiatives.

5+ years of project, delivery, operations, or program management experience, ideally within a marketing, advertising, communications, production, technology, or similar agency environment.

Familiar with AI tools implementation.

Experience with Productive PSA or comparable project/resource management platforms.

Experience with tools such as HubSpot, Unifyr, ZINFI, StructuredWeb, Jira, Confluence, or similar platforms is an asset.

Consistent, high‑quality delivery across client accounts

Efficient project execution and resource utilization

A scalable operational foundation that supports agency growth

Competitive compensation with a transparent and achievable bonus structure.

Full flexibility with a fully remote work environment.

Comprehensive group benefits, including medical, dental, and more

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📌 Delivery Manager IT Opérations (h/f) (Montreal)
🏢 Macromator
📍 Montreal