At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Continuous learning through our robust corporate curriculum and education reimbursement program,

Incredible rewards, travel incentives, and product and service discounts,

Pay-for-performance and best-in-class recognition programs, and

Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

This Work From Home position begins with paid training:

Day one is a virtual scheduled sessionto ensure your equipment is set up and in working order.

Day two is a full day of training onsite, in-person orientation class at our CAA head office (If you are located in SCO our Head Office located at 60 Commerce Valley Dr. Day three of training starts schedule of virtual classroom training from 9:00am to 5:00pm EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period.

Assigning, monitoring and executing incoming tow,



battery and light service requests

Manually assigning and routing all tow and light service request service calls to the nearest available contractor while ensuring both ETA's and cost effectiveness for both club and contractor

Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met

Assigning and monitoring the progress of calls given to contractors in the territory and rural area

Hours: Must be available to work the afternoon shift, weekends and holidays. This is a work from home position.

Excellent knowledge of Ontario roadways and highways

Experience working in customer service

Previous experience in dispatching is an asset

Formal dispatch training from accredited training facility preferred

Thorough knowledge of local and North American geography

Please note that we may use AI tools to help us through the recruitment process.

We are an equal prospect employer and are committed to providing employment accommodationin accordance withall applicable Provincial Human Rights and Accessibility Legislation.CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Dispatcher Wanted - Can Work From Home Dispatcher Wanted - Can Work From Home (Montreal)
🏢 CAA Club Group
📍 Montreal