To assist and support the line operations while contributing to On Time Performance (OTP) and a secure operation. Provide and coordinate regional support to the Inflight Operations Managers, Inflight Regional Managers and Flight Attendants. Liaise with other departments and outside parties.

Inform/guide Flight Attendants on on-time performance processes;

Provide OTP reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up and participate in OTP improvement initiatives;

Manage all Inflight & OBP Irregularity reports;

Provide Absenteeism reports to the Inflight Operations Managers and Regional Managers on trends and issues that may require additional follow up;

Manage leave and return to work checklists for all MAT, PAT, and LOA;

Provide monthly crew movement reports to Crew Resources;

Manage the Base Swap program in consultation with Crew Planning, Labour and Inflight Regional Managers;

Prepare and process line assessment paperwork for Inflight Operations Managers;

Initiate passenger complaint and crew conflict investigations;

Perform other duties as assigned by Inflight Regional Manager or Inflight Operations Manager;

Manage the Flight Attendant Uniform program and liaise with Unisync regarding Flight Attendant uniform issues; Monitor Inflight email inbox and phone line; Manage and respond to routine Flight Attendant requests; Forward messages to appropriate Inflight Operations Manager as required;

Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.

High school diploma;

Advanced skills in MS Office Word, Excel,



Outlook, Teams and PowerPoint;

English language fluency or working knowledge;

Post-graduate degree or diploma;

Knowledge of software/systems: Etrip, Rainmaker, Jazznet, Safety & Quality data base (Coruson), CrewTrac, etc.;

Previous work experience in an administrative role;

French language fluency or working knowledge.

Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.

Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.

Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Our commitment to diversity, equity, inclusion, and accessibility

To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

📌 Operations Manager Specialist (Vancouver)
🏢 Jazz Aviation
📍 Vancouver