Elevate customer interaction as a Lead at Activate in Mississauga. Oversee team performance and ensure a smooth operational flow for every guest experience.

As a Team Lead, you will report to the Store Leader while guiding Game Facilitators and customers. Your role focuses on enhancing the in-store experience, addressing customer concerns, and ensuring room readiness. Exhibit a positive problem-solver mindset as you inspire and sync your team throughout each shift.

Key Responsibilities:

- Manage customer inquiries via phone and email
- Perform financial operations including cash handling and invoicing
- Resolve customer complaints efficiently and escalate when necessary
- Communicate facility status clearly to staff and customers
- Train and support new team members during shifts

Requirements:

- High school diploma or equivalent preferred
- 1-2 years customer service experience
- Proficiency in MS Office applications
- Robust customer engagement skills
- Experience managing a team of 10+ is an asset

Leverage your leadership and customer service skills to boost every guest's experience at Activate.

📌 Lead Customer Experience at Activate (Mississauga)
🏢 Activate
📍 Mississauga