Drive application stability and support web/desktop solutions at Nelnet in Canada. This hybrid role offers a chance to resolve incidents and enhance service through technical troubleshooting.

The Application Support Analyst position at Nelnet focuses on providing comprehensive production support for .NET and C# applications. Candidates should have a solid background in application troubleshooting, incident resolution, and operational excellence.

In this role, you will collaborate with stakeholders to improve application performance and resolve critical issues effectively.

Key Responsibilities:

- Provide production support during business hours and on-call duties
- Investigate and diagnose application incidents with business users
- Manage incidents, requests,



and changes in line with ITIL practices
- Perform data validation using SQL and related tools
- Troubleshoot Control-M job failures and log issues

Requirements:

- 3+ years in Application or Production Support roles
- Hands-on experience with ITIL Service Operations
- Minimum 2 years supporting .NET and C# applications
- Proficiency in SQL and troubleshooting environments
- Must meet Canadian residency and reliability clearance

Contribute your skills in application troubleshooting and improvement initiatives to ensure operational success at Nelnet.

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📌 Application Support Analyst at Nelnet (Mississauga)
🏢 Nelnet
📍 Mississauga