Elevate customer engagement as a Community and Customer Feedback Operations Specialist at NearSource, a leading software consulting firm. This remote role emphasizes community management and actionable customer insights to impact product strategies.
NearSource seeks a skilled skilled to enhance customer engagement and manage feedback operations for a Fortune 500 client. This position requires at least four years of experience in roles such as community management or customer success. You’ll work cross-functionally to capture customer insights and guide user experience strategies based on real feedback.
Key Responsibilities:
• Manage the Ideas Forum to facilitate customer input
• Ensure efficient triaging of customer feedback submissions
• Engage customers to collect necessary feedback details




• Oversee the Customer Council program and meetings
• Synthesize feedback into actionable product recommendations
Requirements:
• 4+ years in customer success or community management
• Excellent communication and stakeholder management skills
• Experience with CRM platforms for customer engagement
• Strong analytical and problem-solving capabilities
• Attention to detail in managing feedback processes
Become a pivotal link between customers and product teams at NearSource, driving impactful changes through customer insights.
#J-18808-Ljbffr

📌 Remote Community Feedback Specialist at NearSource (Toronto)
🏢 NEARSOURCE TECHNOLOGIES
📍 Toronto