ResponsibilitiesIdentify and assess clients needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/tools and proceduresHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersAssist with repairs and orders for items being sold and distrubuted within the storeManage large amounts of incoming callsGreet customers warmly and ascertain problem or reason for calling.



Answer questions about warranties or terms of saleSuggest solutions when a product malfunctionsOur focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyaltyA goal achiever; working individually and part of a team to achieve the store successUpbeat, positive candidate with previous retail customer service experiencePoint-of-Sale,in-storeDetail orientedA goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alikeRequirementsMinuium of 3 to 5 Years of Customer Care/ServiceExcellent communication and presentation skillsAbility to multi-task, prioritize and manage time effectively

📌 Client Care Specialist - C$45,188 - C$51,142 A Year (Toronto)
🏢 Credit Counselling Society
📍 Toronto