Airbnb in Canada East is seeking a Delivery Excellence Manager to lead a 7–8 person Team Specialist group across Canada and EMEA within Premium Support. The role focuses on coaching, project leadership, and scaling operations with AI-enabled tools, while moving to a regionally structured operation.
You will own people strategy, onboarding, talent development, and engagement, while aligning with cross-functional stakeholders and driving performance improvements in a fast-paced setting.
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📌 Remote Delivery Excellence Manager - Premium Support (Quebec City)
🏢 Airbnb
📍 Quebec City
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