Customer Service / IT Support Specialist [#4982]Job Title Customer Service / IT Support Specialist [#4982]Field ITJob DescriptionAlteo is looking for a Customer Service / IT Support Specialist for a 12-month contract based in Montreal (West Island). 100% on-site.Responsibilities:Be on-site Monday through Friday to greet users and visitors and address their needs.Draft announcements and manage their distribution to users.Provide first-level IT support to users (network connection, hardware, software).Ensure the smooth operation of multifunction copiers: resolve software installation issues, coordinate maintenance and repairs with the vendor, and provide training to new users.Install and configure IP phones for recent users. Troubleshoot first-level issues and, if necessary, contact the telephone service provider for more complex problems.Manage access cards: prepare new access cards for new users, program building doors, and monitor the system's proper functioning.



Coordinate the vendor's visits for repairs or maintenance services.Manage the key system: maintain the key inventory, have copies made as needed, and update the list of key holders.Manage meeting room reservations, program access readers to grant permissions, and ensure that the rooms are fully functional for users.Monitor the condition of the premises with regard to facility maintenance.Profile:DEC in Computer Science or equivalent2 years of experience in Level 1 IT user support1 year of experience in customer serviceExcellent customer service skills; enjoys helping usersKnowledge of computer network administrationKnowledge of installing and configuring workstations, multifunction copiers, and IP phonesStrong analytical and diagnostic skillsResourceful and self-reliantStrong communication skills

📌 Customer Service / It Support Specialist 4982 (Montreal)
🏢 Alteo
📍 Montreal