Join CAA Club Group as an Emergency Road Service Advisor. This remote position focuses on exceptional customer service and support for Members in need of assistance, while working a adaptable schedule.In this role, you will handle calls and texts, address Member inquiries, and ensure timely resolutions. You will leverage your communication skills and relevant experience to provide a member-centric approach. This position offers afternoon and overnight shifts, requiring weekend availability as needed, as the service operates 365 days a year.Key Responsibilities:Manage incoming calls and texts within assigned queuesProvide first-call resolution for Member issuesDeliver a member-centric approach to call handlingIntegrate solutions-oriented methods for complex inquiriesEscalate complaints to appropriate channels when requiredRequirements:Completion of post-secondary educationMinimum 2 years in customer serviceStrong communication and multitasking abilitiesFamiliarity with Ontario/Manitoba roadwaysDedicated high-speed internet connection requiredUtilize your customer service experience to ensure Member satisfaction and safety with CAA Club Group.