Guest Relations Lead (Full-Time) – Eataly YorkvilleEataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:SHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team's product knowledgeJob DescriptionAt Eataly, this role is referred to as a Front-End Lead. The Front-End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager.Handles monetary transactions and performs advanced cashiering dutiesAssists in supervising the Front-End team to ensure optimal performance and guest experienceApproves voids, employee discounts, returns and exchangesProcesses and settles daily cash and credit transactions for all departmentsProcesses and prepares shipment of daily cash depositsDocuments and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departmentsProcesses and monitors currency orders to ensure that cash is always available for transactionsMaintains an accurate secure count along with daily operation and maintenance of a cash recycling machineOrders and monitors inventory of supplies needed for the Front EndDocuments, investigates, escalates and resolves employee or guest incidentsPerforms other duties as required or assignedQualifications1+ year of experience as a supervisor in a retail setting,



with experience leading a cashier team preferredAbility to handle money accurately and perform mathematical equationsIntermediate computer skills including e-mail and Microsoft OfficeBachelor's Degree highly preferredSmart Serve certifiedJob RequirementsAvailability to work onsite with a flexible schedule often including weekendsAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingCompensationCompensation for this role is CAD $21.00-$23.00 hourlyThis position has been posted to fill a current vacancyBenefits and PerksPaid Time OffRRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineand more!Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company's policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.G. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation.Further, it is Eataly's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

📌 Guest Relations Lead (Full-Time) – Eataly Yorkville (Toronto)
🏢 Eataly
📍 Toronto