- Provide procedural and technical support to Full Coverage clients ensuring the accuracy and timeliness of responses while managing any related risks and ensuring all inquiries are processed in line with Service Level Standards
- Provide feedback on client inquiries identifying trends, and logging issues to assist in monitoring client satisfaction levels and developing solutions to enhance the client experience.
- Ensure work is maintained in an orderly fashion to permit backup to readily follow up during absences.
- Participate in team meetings, presenting information on Entitlement related topics where required.
- Assist other ESS CRs upon completion of assigned duties.
- Ensure all P&Ps; and daily task requirements are thoroughly reviewed and be fully familiar with all Entitlement related processes so that information is accurately conveyed to clients.
- Ensure full understanding of Escalation Protocol and followed on a daily basis.
- Support with Client management initiatives.

Job Skills

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal InitiativeAdditional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:

TorontoCountry:

CanadaWork hours/week:

37.5Employment Type:

Full timePlatform:

WEALTH MANAGEMENTJob Type:

Student/Coop (Fixed Term)Pay Type:





SalariedPosted Date:

2026-10-15Application Deadline:

2026-10-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 2027 Investor Services, Client Service Representative (4 months) (Toronto)
🏢 Royal Bank of Canada
📍 Toronto