OVERVIEWOur Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.KEY RESPONSIBILITIESLead Outreach & Follow-UpContact all new leads within the target response window.Conduct outbound calls adapting to each individual.Simultaneously enter call notes and lead data in real time during each conversation.Follow a structured multi-touch sequence for lead follow-up.Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.QUALIFICATIONSRequiredMinimum 1 year of outbound sales or appointment-setting experience, preferable in a healthcare or wellness setting.Clear,
articulate spoken English — must project professionalism and trust over the phone.Demonstrated ability to talk and type simultaneously; strong typing speed andaccuracy to keep up with live call documentation.Advanced computer fluency.Strong proficiency in Microsoft Excel.Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset.Highly organized with strong attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight.Positive, coachable attitude and willingness to follow scripts and incorporate feedback.PreferredBackground in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset.Experience with Jane App for scheduling and patient communications.Experience in a Medispa, chiropractic, physiotherapy, or sports medicine setting.