Drive operational excellence as an Advanced Mortgage Loyalty Support Specialist at Manulife. This hybrid role involves resolving complex administrative cases while enhancing client experiences through your mortgage expertise. As part of Manulife's Mortgage Loyalty team, you will manage intricate cases from intake to resolution using your robust analytical and communication skills.
Your responsibilities include coordinating with various partners, assessing risks, and identifying process improvements while ensuring compliance with established policies. Your valuable insights will help elevate service levels and client satisfaction in a vibrant work environment. Key Responsibilities:
- Handle escalated administrative cases from start to finish
- Investigate discrepancies and system issues thoroughly
- Document actions and escalate significant concerns
- Conduct quality reviews and provide feedback
- Offer guidance and training resources to peers Requirements:
- College diploma or equivalent experience
- Experience in mortgage or financial services operations
- Bilingual in English and French
- Strong problem-solving and communication skills
- Ability to prioritize under pressure Utilize your mortgage expertise and drive continuous improvement that enhances client satisfaction at Manulife.