Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. SLS est le leader mondial des trains d'atterrissage, roues & freins, et systèmes associés, pour avions civils, militaires, hélicoptères. Nous maîtrisons l'ensemble du cycle de vie de nos produits, de la conception et la fabrication jusqu'à la maintenance. Envie d'évoluer dans un environnement international, stimulant et bienveillant, au sein d'une entreprise à taille humaine ? Vous ne remplissez pas 100 % des critères ? Ce n'est pas un frein pour nous. Ce que l'on recherche avant tout, ce sont des personnes créatives et engagées ! Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

- Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
- Have progressive level of customer management experience to actively support a predefined customer allocation.
- Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations.
- Actively manage customer purchase orders from order intake to shipment.
- Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered,



and orders are dispatched.
- Problem solving skills to identify blockers with systems and/or tools.
- Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc
- Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
- Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc.
- Participate in reviews / meetings as required.

- Diploma in Business Administration or equivalent.
- Front Office Customer Services/Account experience, preferably in an aerospace environment.
- Proficiency in SAP.
- Proficiency on MS Word, Excel, PowerPoint, Outlook
- Excellent verbal and written English communication skills.
- Excellent interpersonal skills and strong sense of team work.
- Sense of priority's management
- Bilingual ? Portuguese / English, Spanish / English, French / English - preferred.
- Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
- Support the CSC team AOG rotating schedule on weekends ? 11:00am- 7:00pm
- Hybrid work? a versatile working model where employees work partly in workplace and partly remote (at home).
- Salary: $58,400 - $72,900
- Reason for Recruitment: Replacement

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment,

We see diversity as a means to leverage creativity, collective performance

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📌 Commercial Customer Support Representative (H/F) (Ajax)
🏢 Safran Landing Systems
📍 Ajax