Launch your IT career as a Help Desk Analyst with Keeran Networks. Apply your troubleshooting skills and provide essential support to clients in a collaborative, diverse setting.As a Help Desk Analyst, you will report to the Team Lead and handle a range of client technical issues, developing your communication skills while ensuring client satisfaction. Your expertise will be crucial in troubleshooting applications, hardware, and software across various sectors, enabling you to expand your knowledge base along the way.Key Responsibilities:Respond to client support issues via phone or in personAnalyze situations and provide timely solutionsOffer complete support for hardware and software systemsFocus on efficient ticket resolution with client success in mindConduct client site visits for unresolved issuesRequirements:Post-secondary education in IT or related fieldPrevious experience with a managed service provider preferredFamiliarity with Windows desktop and server supportCommitment to ongoing education and certificationsKnowledge of business networks and end-user supportEnhance your technical expertise and grow your career with Keeran Networks as a Help Desk Analyst.

📌 Bilingual French/English Help Desk Analyst (Toronto)
🏢 Frontline Managed Services
📍 Toronto