The best Account Managers don't manage accounts.They lead relationships.At Direct Focus, Account Managers are trusted advisors, operational leaders, and problem solvers. They build strong client partnerships, guide projects from idea to execution, and ensure clients receive exceptional value from every engagement.You understand that outstanding client service is about understanding what matters most, bringing clarity to complexity, and helping clients move forward with confidence.If you enjoy building relationships, solving problems, leading teams, and delivering meaningful results, this role may be for you.What We Mean By Great Client ServiceAt Direct Focus, great client service means more than being responsive. It means understanding our clients' businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.We pride ourselves on being trusted partners—not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.What You'll DoLead Client RelationshipsServe as the primary day-to-day contact for your clients, building trust and ensuring clients feel supported, informed, and understood.Lead DeliveryCoordinate cross-functional teams to ensure projects are delivered accurately, efficiently, and on time.Protect Scope and MarginsOwn project scope, budget performance, and profitability. Work proactively with clients and internal teams to manage change, align expectations, and ensure engagements remain successful for both the client and Direct Focus.Lead Account PlanningDevelop annual account plans, lead quarterly business reviews, and help clients connect marketing activity to business objectives.Look beyond individual projects and help clients uncover opportunities to improve performance, simplify execution, and create greater business value.Support Team SuccessGuide Account Coordinators and foster strong collaboration across strategy, operations, creative, production,



and client teams.What Success Looks LikeStrong client relationshipsHealthy project marginsAccurate forecastingHigh client satisfaction and retentionStrong internal team alignmentWhat You Bring4–7 years of agency, marketing, client service, or project leadership experienceStrong communication and presentation skillsExcellent organizational abilitiesStrong financial acumen and budget management experienceAbility to balance multiple stakeholders and prioritiesStrong problem-solving skillsExperience working within collaborative, cross-functional teamsExperience in B2B marketing, agency environments, or marketing operations is considered an asset.How You Live Our ValuesOwn itYou take ownership of client commitments, project outcomes, and follow-through.Better 2.0You look for ways to improve processes, strengthen delivery, and create better outcomes.Make trustYou build strong relationships through consistency, transparency, and reliability.Deliver "great"You focus on quality, results, and helping clients achieve meaningful business outcomes.You communicate openly, collaborate effectively, and genuinely care about the success of your clients and teammates.The Kind of Person Who Thrives HereYou:Stay curiousBuild trust quicklyCommunicate proactivelyFocus on solutionsThink beyond the immediate taskConnect work to business outcomesTake ownership of resultsWhy Direct Focus?For more than 30 years, we've helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.We're proud of what we've built, but we're always looking for ways to improve, evolve, and create more value for our clients.We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.Most importantly, we believe great work starts with great people.You'll find:Amazing teammatesCoaching and mentorshipTraining and professional developmentExposure to national and international brandsModern tools and workflowsOpportunities for growth and advancementA culture built on accountability, trust, and continuous improvement

📌 Account Manager (Toronto)
🏢 Direct Focus
📍 Toronto