Claims Support Specialist – Bilingual (English/French):On behalf of our Consulting client, Procom is searching for a Claims Support Specialist for a 3-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.Claims Support Specialist – Bilingual (English/French) - Job Description:Seeking Bilingual Claims Support Specialists to support a high-profile claims processing initiative. This role involves handling sensitive and confidential claims information. Candidates will work in a structured, fast-paced environment while maintaining professionalism, empathy, and discretion.Claims Support Specialist – Bilingual (English/French) - Responsibilities:
- Manage incoming/outgoing mail, email, fax, phone, and support tickets related to claims
- Enter, verify, and maintain claimant data in CRM systems, spreadsheets, and databases
- Respond to bilingual (EN/FR) inbound and outbound calls regarding claim status, eligibility, and documentation
- Support claimants who may be experiencing distress, with professionalism and empathy
- Maintain accurate, confidential records for audit and compliance purposes
- Code claims information and conduct QA reviews for accuracy and compliance
- Support mailroom functions: sorting, scanning, tracking, and secure document handlingClaims Support Specialist – Bilingual (English/French)



- Mandatory Skills:
- 1+ year experience in phone support, customer service, claims administration, or admin support
- Bilingualism (English/French) required
- Experience with CRM systems, databases, or case management platforms
- Proficiency in MS Office (Outlook, Word, Excel)
- Robust attention to detail, discretion, and ability to manage sensitive/confidential materialClaims Support Specialist – Bilingual (English/French) – Nice-to-Have Skills:
- Indigenous language skills or knowledge of Indigenous cultures/communities
- Prior experience with trauma-informed or emotionally sensitive subject matter
- Mailroom/records management experience
- 50+ WPM typingClaims Support Specialist – Bilingual (English/French) – Assignment Length:This is a 3-month contract with the possibility of extension up to 12 months.Claims Support Specialist – Bilingual (English/French) - Start Date:ASAPClaims Support Specialist – Bilingual (English/French) - Assignment Location:Toronto, Ontario, Canada; hybrid with 3 days in office.This posting is for an existing vacancy.This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people. #J-18808-Ljbffr

📌 Bilingual English/French Claims Support Specialist (Toronto)
🏢 Procom
📍 Toronto