Elevate customer interactions with Toyota Financial Services as a Senior Bilingual Customer Accounts Specialist. Utilize your expertise in collections and customer service within a hybrid work model.This full time, permanent role at Toyota Financial Services in Markham, Ontario, requires strong bilingual communication and account management skills. You will partner with customers to address late payments, reduce delinquencies, and ensure comprehensive financial service. Excellent negotiation and decision-making abilities will be essential in resolving complex account issues effectively.Key Responsibilities:Manage and resolve complex delinquent accountsHandle inbound and outbound inquiries efficientlyNegotiate payment arrangements with a customer-centric approachDocument collection activities accurately in systemsCollaborate with legal and auction teams on accountsRequirements:Bilingual in English and French3+ years in automotive finance preferredPost-secondary diploma or degreeStrong problem-solving and organization skillsSelf-starter with experience in CRM systemsSupport Toyota Financial Services in providing exceptional customer accounts management while enhancing your career.

📌 Senior Bilingual Customer Accounts Specialist (Markham)
🏢 TCR Toyota Credit Canada, Inc.
📍 Markham