Elevate your career as an AWS Support Lead with Adastra in the Greater Toronto Area. This hybrid position blends hands-on AWS operations with essential team coordination and incident management.

In this permanent, full-time role within the Global Managed Services team, you will leverage your cloud expertise to manage customer environments effectively. Your responsibilities will include resolving production incidents, overseeing AWS infrastructure, and ensuring timely updates for customers. You'll also implement changes and collaborate with specialists for advanced issues while maintaining clear documentation.

Key Responsibilities:



• Coordinate incident triage and service requests across the team • Troubleshoot AWS production issues using logs and metrics • Support approved production changes and workplace promotions • Operate AWS environments and support IAM components • Collaborate on monitoring and incident management integrations

Requirements: • Minimum 4 years in cloud operations or technical support • Hands-on AWS experience with IAM, EC2, S3, and CloudWatch • Proficient in networking fundamentals • SQL skills and scripting knowledge required • Strong communication skills for technical explanations

Drive operational excellence and ensure dependable support for Adastra's clients in this AWS-focused role.

📌 AWS Support Lead - Hybrid Role (Markham)
🏢 Adastra
📍 Markham