Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning workplace that fosters a people-first culture with a high priority on your personal and professional growth.Your OpportunityBDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.Responsibilities will include:GrowthProactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform,



and complementary services.TalentSupport the addition of recent talent through participation in the recruitment processOn-going mentoring and coaching of the team including of performance management and career guidanceTeam utilization planning and forecastingEnsuring our support professionals have the skills, experience and capacity required to deliver our service offeringsEngagementsManage multiple engagements against budget, timeline and scopeProvide financial and accounting recommendations to clients operating on Business CentralBe to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clientsMonitor and manage vendor relationships where applicable.Leading internal and external action planning meetings and driving deliverables to closureAct as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concernsBuild deep relationships with Clients and assist in expanding engagementOperationsEnsuring effective delivery of operations and high customer serviceEnsuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practicesSupport the finance team as part of the month end billing processSupport the evolution of tools and operational procedures driven through the lens of continuous improvementUpdate / Establish,



track and report on Key Performance Indicators supporting the delivery of operational excellenceHow do we define success for your role?You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and CollaborationYou understand your client's industry, challenges, and opportunities; clients describe you aspositive, professional, and delivering high quality workYou identify, recommend, and are focused on effective service delivery to your clientsYou share in an inclusive and engaging work environment that develops, retains and attracts talentYou actively participate in the adoption of digital tools and strategies to drive an innovative workplaceYou grow your expertise through learning and professional developmentYour experience and educationBachelor's degree in business, technology or a related disciplineD365 Business Central Functional Consultant Associate certification (MB-820)CPA8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems5+ years' experience in the Information Technology / Consulting space with demonstrated operational experience5+ years' experience in overseeing software projects / programs5+ years' experience in managing and mentoring a team of at least 5 team members5+ years' experience in engaging in pre-sales activities including estimations and proposal writing3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)3+ years' experience in creation and implementing operational procedures and continuous improvement activitiesCertification / Working Knowledge in Agile or Scrum methodology or Project ManagementOther SkillsCertification / Working Kn#J-18808-Ljbffr

📌 Dynamics 365 Business Central Operations Manager (Toronto)
🏢 BDO
📍 Toronto