Lead the Box Office and Call Centre at TIFF while providing excellent customer service. Manage staff, handle ticketing processes, and support shift operations every day. As the Box Office & Call Centre Supervisor, you will ensure a high level of service in a vibrant film environment.

This role requires supervising staff, processing sales accurately, and troubleshooting technical issues in both the Box Office and Call Centre. Engage with a diverse public while providing information about TIFF's offerings and maintaining a friendly atmosphere. Key Responsibilities:

- Provide friendly customer service via phone, email, and in person
- Handle large volume sales transactions with accuracy
- Operate ticketing systems and ensure data correctness
- Supervise Ticket Agents to meet performance goals
- Document and report customer and staff feedback Requirements:
- Customer service experience via multiple channels
- Familiarity with ticketing systems; Archtics preferred
- Previous cash handling experience required
- Strong communication skills; multilingual is an asset
- Able to work flexible schedule, including weekends Bring your supervisory skills and customer service expertise to TIFF as a Box Office Supervisor.

📌 Box Office Supervisor at TIFF (Toronto)
🏢 TORONTO INTERNATIONAL FILM FESTIVAL
📍 Toronto