Job Title: Break Room Service Staff

Department: Food Services Break Room

Report To: Break Room Manager

1. JOB STATEMENT:

The Break Room Service Staff are responsible for executing all service-related duties and ensuring service standards are consistently met or exceeded under the supervision of the Break Room Manager. They oversee service areas, including the games room, and may act as a representative of management in their absence.

As the primary point of contact for guests, Service Staff reflect the overall quality of the Break Room experience. They are expected to provide quick, efficient, and responsible service of food, alcoholic and non-alcoholic beverages, while engaging with guests in a positive, inclusive, and professional manner.

2. ESSENTIAL FUNCTIONS:

A. Operations

- Meet & greet our guests with a smile and a hospitable demeanor.
- Inform our guests of daily food & beverage specials and events.
- Act as a floating server by circulating throughout the Break Room, taking food & beverage orders, and providing attentive guest service.
- Serve & Monitor alcohol consumption in all areas.
- Monitor guest areas to ensure guests are not bringing in outside food, beverages, or alcoholic drinks, and address any concerns professionally to manager or supervisor on duty.
- Prepare, Serve, and Expedite hot & cold beverage program.
- Expedite food orders as needed.
- Monitor games counter and ensure games are in good working condition.
- Troubleshoot game-related issues and communicate maintenance needs.
- Address customer needs, complaints, and concerns on behalf of the serving staff and Break Room management.




- Monitor the Break Room floor to anticipate guest needs and ensure an exceptional guest experience.
- Perform and supervise cleaning, closing, and side duties as delegated by the manager, including bussing, cleaning tables & running food.
- Perform closing duties and sign off on their completion.

B. Human Resources

- · Work within the Break Room Service, Kitchen & Management teams and become an effective group contributor and supporter of our positive work environment and work effectively with your fellow colleagues.
- · Adhere to anti-oppression training and bring a positive & inclusive attitude to work

3. RELATIONSHIPS:

The Break Room Service Staff reports directly to the Break Room Manager within the YUSC Food Services Department. They work closely with the Break Room Manager, supervisors, kitchen staff, and fellow service team members to ensure smooth and coordinated day-to-day operations. Service Staff may also interact with YUSC operations staff, student patrons, and external vendors as needed to support service delivery, respond to inquiries, and uphold the overall guest experience.

4. WORKING CONDITIONS AND PHYSICAL ENVIRONMENT:

- Routinely moves event-related equipment throughout YUSC spaces, including tables, chairs, pipe and drape, etc.
- Exposed to kitchen environments, including open flames, sharp tools, and hot surfaces.




- Must be physically able to move quickly through work areas as required.
- Must be able to lift up to 50 lbs.
- Role requires prolonged periods of standing or sitting.

5. POLICIES & EXPECTATIONS:

- Present yourself in a skilled, friendly, and hospitable manner at all times.
- Ensure that all food, beverage, and service delivered to guests meets or exceeds pre-established standards.
- Demonstrate thorough knowledge of the steps of service and apply them consistently.
- Adhere to operational goals and timing requirements to enhance service efficiency and guest satisfaction.
- Anticipate guest needs and proactively address concerns.
- Assist fellow service staff and bartenders through respectful and honest communication.
- Practice cost-awareness by avoiding unnecessary waste of time and product.
- Strive for continuous improvement in service quality and maintain a professional image as a representative of the Break Room.

6. JOB SPECIFICATIONS:

- Excellent organization and communication skills (oral and written)
- Food & Customer Service Experience (an asset)
- Smart Serve certification; Alcohol and barista service experience an asset.

Job Types: Part-time, Seasonal

Pay: $17.95 per hour

Benefits

- Discounted or free food
- Flexible schedule

Application question(s):
- Are you currently a York University student? If Yes, please indicate:

Program of Study:

Year of Study

Expected Graduation Date

Education

- Secondary School (required)

Experience:
- Customer service: 1 year (preferred)

Licence/Certification:
- Smart Serve Certification (required)

Work Location: In person

📌 Break Room Service Staff (North York)
🏢 York University Student Centre
📍 North York