Elevate customer experience with TELUS as Director of CX AI Delivery, primarily focused on contact center innovations. Lead a portfolio of client engagements while optimizing AI strategies.

In this senior leadership role at TELUS Digital, you will oversee CX AI delivery across various platforms, including CCaaS and conversational AI. You will play a vital role in turning complex projects into predictable outcomes, actively guiding a global team while managing significant client portfolios valued at $15–20 million. Your expertise in AI for customer experience will drive iterative releases and ongoing client partnerships.

Key Responsibilities:



• Act as primary partner for client executives • Drive successful engagements with portfolio health management • Identify growth opportunities and renewals in accounts • Lead multidisciplinary teams across concurrent workstreams • Manage vendor ecosystems for joint solution delivery

Requirements: • 10+ years in technology, with 4+ in leadership • Proven record of managing $10M+ accounts • Experience in CX transformations and AI applications • Deep understanding of Agile delivery methods • Solid financial stewardship in service portfolios

Bring your expertise in AI and delivery leadership to TELUS Digital and make an impact across global client experiences. #J-18808-Ljbffr

📌 Director of AI Delivery at TELUS (Calgary)
🏢 US Health Partners
📍 Calgary