The BRC Advisor (502) is a front-line role responsible for executing the BRC strategy through end-to-end management of client (merchant) outreach and KYC renewal activities. The BRC Advisor owns the client interaction from initial outreach through completion, including conducting client interviews/calls to obtain required information, documenting outcomes, and ensuring accurate, timely updates to KYC records and case notes in accordance with BRC standards. The role is measured through quantitative and qualitative scorecard outcomes aligned to broader team objectives.

Job Responsibilities

- Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.

- Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure.

- Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.

- Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.

- Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.

- Maintain operating discipline expectations (e.g., minimum days in office where applicable),



aligned to program requirements.

- Partner with the VP and peers across a team of advisors to deliver consistent outcomes and support broader team objectives.

- Identify execution issues and contribute improvement ideas to enhance efficiency and effectiveness of front-line compliance operations.

Required Qualifications, Capabilities, and Skills

- Robust verbal and written communication skills, with the ability to conduct effective client calls/interviews and produce accurate documentation.

- Demonstrated attention to detail and quality in execution of emails, case comments/notes, and record updates aligned to standards.

- Strong time management and prioritization skills, with the ability to deliver consistently to productivity/throughput expectations.

- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with the ability to produce clear documentation, track work effectively, and communicate progress to stakeholders.

- Ability to work effectively as part of a team in a performance-measured environment aligned to quantitative and qualitative targets.

Preferred Qualifications, Capabilities, and Skills

- French language proficiency (verbal and written) is preferred.

- Experience or exposure to regulatory compliance operations and maintaining compliance documentation/records.

- Familiarity with operating within defined standards, controls, and governance expectations.

📌 Business Regulatory Compliance Advisor (Toronto)
🏢 Testing Site - JPMC
📍 Toronto