Description

Do Not Re-Post | Confidential

Submit candidates under their legal name and use only Client template

PLEASE SUBMIT CVS IN FG WITH COMPLETE HOME ADDRESS

Role Name

Marketing Functional consultant_Phase 3( Sales & Marketing Tech Transformation) Client

Location

Toronto

Start date

2026-12-01

Background check MANDATORY

GTD ID

KATPBE

Due to additional onboarding requirements, a meet and greet is required for all new hires.

Candidates must be willing to go to the closest Client, Client, or onsite location as indicated by project team to meet with a Client team member prior starting their assignment. If the candidate is not local, travel covered by Client. If travel is involved and after selection the candidate declines the offer, costs will be paid by vendor and not Client.

Microsoft Dynamics 365 Customer Insights (Marketing) Functional Consultant Manager

Location: Onsite Canada

Key Requirements

8 to 12+ years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).

Experience in Banking, Financial Services, Insurance, or other customer-centric industries.

Deep understanding of Customer Insights, Sales, Customer Service, Dataverse, Power Platform, and Customer Engagement processes.

Lead requirements gathering, stakeholder workshops, solution design, and business process transformation initiatives.

Design and implement customer engagement solutions including customer journeys, segmentation, lead management, campaign automation, personalization, and analytics.

Translate business requirements into functional designs, user stories, and delivery backlogs.





Strong knowledge of integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors.

Experience with customer data management, data migration, data quality, and customer profile unification.

Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle.

Lead backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs.

Conduct impact assessments and provide recommendations for change requests and process optimization.

Support release management, user training, adoption, and post-go-live support.

Stay current with Microsoft Dynamics 365 and Power Platform roadmap and best practices.

Leadership

Manage stakeholder relationships and drive executive-level discussions.

Mentor functional consultants and business analysts.

Ensure alignment between business objectives, customer engagement strategies, and technology solutions.

Preferred Certifications

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

Microsoft Certified: Power Platform Functional Consultant Associate

Role Level: Manager / Senior Manager

Work Model: Onsite, Canada (Client-Facing Role)

Current Location: (City, State & Zip Code):

Home location





Relocate

XX

CTH After 3 Months

Travelling Availability

Availability to Start

Phone/Mobile Number

Skype ID

Email Address

Visa Type

Visa Expiration Date

In process of getting a green card?:

Hiring Status

Are you working directly with the contractor's visa holder:

If not indicate # of layers and name of the company:

Indicate if the Candidate has worked in CG before and project details along with manager's name:

Ex-Client Employee:

LinkedIn Account: (MANDATORY)

Time slots for an interview (consider 3 to 5 days of availability for faster coordination):

Contractor approved to share its resume to client:

Skills summary

Resumes will be rejected for the following reasons:

- Different format
- Missing details in comments section

-Missing text box in the header

-Photo ID included containing personal information other than legal name and photo

Only Candidates accepted with Closed Work permit , Open Work permit, Permanent Resident(PR), or Canadian Citizen(CC)

External Resource Manager (ERM) | SubCo Staffing Center

Client North America | Guatemala

Enable Skills-Based Hiring

No

Named Non-Competitive Contractor Additional Details

- Global Grade : C
- Named Non-Competitive Contractor : No
- Work from home possibility : No
- Global Role Family : 60234 (P) SAAS and SW Packages Development & Integration
- Global Technical Skills Family : 6262 (T) Other CRM & customer experience Packages
- Local Role Name : Marketing Functional Consultant( Sales & Marketing Tech Transformation)
- Local Skills : VMS
- Languages Required: : XX

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