Elevate your career as a Technical Support Team Lead at Teltonika, where you'll manage IoT Solutions Engineers. This hybrid role focuses on leadership, technical guidance, and enhancing customer satisfaction.
As the Technical Support Team Lead, you will ensure prompt and high-quality resolution of customer issues while developing your team's skills. This position combines technical competency with people management, requiring you to navigate incoming helpdesk tickets, monitor KPIs, and improve workflows. Collaboration with Sales and R&D; teams is essential for fostering problem-solving and creative practices.
Key Responsibilities:
• Guide the team on technical and procedural aspects
• Support member development and enhance team competence




• Analyze and resolve incoming helpdesk tickets
• Collaborate with Sales department and R&D; teams
• Monitor performance metrics to improve KPIs
Requirements:
• Proficiency in English (B2 level or higher)
• Experience with technical products
• Strong communication and organizational skills
• Problem-solving and analytical thinking abilities
• Management experience in customer service is advantageous
Take charge of team leadership and technical support at Teltonika, ensuring exceptional customer experiences and teamwork.
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📌 Teltonika Technical Support Team Lead (Toronto)
🏢 Zurich Insurance
📍 Toronto