DHL Express has an opening for a Casual D-DZ Driver in Ottawa, ON. This is a casual position with no set schedule. Shift availability must be between 10am and 6pm. The wage is $24.26/hour and will increase as per the Collective Bargaining Agreement.
Main tasks and responsibilities
- Proactively manage the customer's perception of and level of satisfaction with DHL's service.
- Complete on-time pick-up and delivery of customer shipments and the full route.
- Interact effectively with other members of the organization.
- Alert the Sales Department to potential customer opportunities and/or vulnerabilities.
- Maintain a secure and safe working environment for all staff.
- Follow all safety regulations from every facility and customer site.
- Comply with the Collective Agreement.
- Alert Operations Management of service and safety issues immediately as they occur.
- Process shipments in 100% compliance with Transport of Dangerous Goods requirements.
- Use the GCA scanner for all required activities on the daily route and all scannable waybills.
- Deliver all assigned material in the route area, within the specific requirements of both the customer and DHL.
- Pick up all assigned customer pick-ups within the specific guidelines of the customer and DHL.
- Compile and submit accurate route records daily.
- Inform DHL of any route irregularities and significant competitor activity.
- Communicate effectively with customers over the phone and in person.
- Take responsibility for internal and external customer satisfaction.
- Represent DHL professionally at all times, including the maintenance and presentation of the vehicle, uniform, waybills/product.
- Other duties as assigned.
Requirements
- Valid full DZ licence.
- Minimum 1 year of commercial driving experience is an asset.
- Demonstrated ability to handle multiple tasks.
- Demonstrated ability to work under pressure.
- Supply current driver's abstract and meet requirements outlined in the CBA.
- Excellent interpersonal skills.
- Proven customer service skills.
- Ability to lift and carry parcels, up to and including 70 lbs per piece throughout the shift, as per the CBA.
- All applicants must pass interviews, a criminal and other background check to qualify for the position.
DHL Express is an equal chance employer.
Valid full DZ licence; current driver's abstract and requirements outlined in the CBA; minimum 1 year of commercial driving experience is an asset; demonstrated ability to handle multiple tasks and to work under pressure; excellent interpersonal skills; proven customer service skills; ability to lift and carry parcels up to and including 70 lbs per piece throughout the shift as per the CBA; must pass interviews and a criminal and other background check.