Elevate your customer service skills with AnswerPlus as a full time Customer Service Representative. This hybrid role requires open availability and focuses on urgent call responses 24/7.
At AnswerPlus, you will become an essential part of our mission to deliver comfort and help when it matters most. The role involves answering inbound calls, supporting clients in emergencies, and ensuring effective communication. Open availability is necessary between 6 am and 2 am, seven days a week, with 30-40 hours scheduled each week.
Key Responsibilities:
• Provide professional customer support for diverse situations
• Accurately collect and organize customer details
• Resolve issues via phone, email, and live chat
• Process service calls and take messages efficiently
• Continuously improve service quality and effectiveness
Requirements:
• Minimum 2 years call center experience
• Minimum 2 years in customer service roles
• Proficiency in Microsoft Office and Teams
• Strong communication and multitasking skills
• Ability to connect positively with callers
Bring your communication and problem-solving skills to help AnswerPlus support clients in times of need.
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📌 Full-Time Customer Service Representative (Hamilton)
🏢 Simplyhired
📍 Hamilton