Elevate your customer service career with ICBC as a Claims Contact Representative! This hybrid role engages you in providing essential claim information and assistance right from the start. ICBC seeks a driven individual to thrive in its Claims Contact Centre.
As a Claims Contact Representative, you'll deliver precise information on new and existing claims, ensuring customer care and compliance. Strong communication, multitasking, and analytical skills are essential, along with a team-oriented mindset to succeed in a fast-paced workplace. Key Responsibilities:
- Provide clients with claim status and documentation information
- Conduct initial claim file documentation with accuracy
- Handle inquiries effectively while multitasking
- Collaborate within a team to achieve customer satisfaction
- Maintain call center standards through communication expertise Requirements:
- Proven customer service experience
- Call center background preferred
- Strong analytical and organizational skills
- Ability to thrive in a busy, hybrid work environment
- Flexibility for training in-office and transitioning to remote Make a valuable impact at ICBC in this dynamic customer-facing role!