Key Responsibilities

- Coordinate, direct, supervise, plan and evaluate the day-to-day operations of a cleaning services establishment, ensuring effective service delivery, effective staff management, compliance with company policies and procedures, and the consistent achievement of established cleaning standards and operational objectives.
- Develop, implement, and oversee company policies and operational procedures for cleaning staff, ensuring consistent work practices, compliance with established cleaning standards and safety regulations, and adherence to company requirements for service quality and operational efficiency.
- Manage and supervise Cleaning Supervisors across all shifts, ensuring consistent performance, accountability, and effective communication.
- Conduct site inspections and implement corrective actions to maintain cleaning quality and meet deadlines. Identify opportunities to improve productivity, service quality, and cost efficiency. Recruit, train, coach, and evaluate supervisors and cleaning staff as required.
- Address client inquiries, concerns, and complaints regarding cleaning services, investigate operational issues, implement appropriate corrective actions, and follow up to ensure service standards are maintained and client expectations are met.
- Oversee employee schedules, attendance, and shift coverage, addressing staffing or performance issues promptly.
- Provide guidance to supervisors and support the resolution of operational challenges.
- Review timekeeping records and coordinate corrections to support accurate payroll processing.
- Manage budgets,



and monitor inventory to control costs and ensure efficient operations.
- Maintain operational records and prepare reports on staffing, attendance, inspections, supplies, and service performance.

Education & Experience

- At least 2 years of experience in commercial cleaning, janitorial services, or facility maintenance, including supervisory or management responsibilities.
- Experience with timekeeping, payroll records, budgeting, invoicing.
- Advanced Microsoft Office skills, particularly Excel.

Experience with Avetta is an asset.

- Post-secondary education in Business Administration, Accounting, or a related field is an asset.
- English proficiency required; Spanish and French are assets.

Qualifications & Skills

- Strong leadership, organization, conflict resolution, decision-making and problem-solving skills.
- Proven organizational and analytical skills, allowing you to effectively prioritize tasks, arrange schedules and meet deadlines within short time constraints.
- Accuracy when handling operational and financial records.
- Professional conduct and commitment to results.
- Knowledge of commercial cleaning procedures, equipment, chemicals, and workplace safety. WHMIS & HSO Certification.
- Ability to walk throughout the site and occasionally lift or move supplies or equipment.

Position Details

- Job Type: Full-time, permanent
- Pay: $37.95 per hour
- Expected Hours: 30-40 hours per week
- Work Location: In person
- Location: North Whitby, ON L1M 1W6

Ability to Commute or Relocate: Must be able to reliably commute to North Whitby, ON L1M 1W6, or plan to relocate before starting work.

📌 Cleaning Manager (Toronto)
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